JunkMailed

Washington Mutual (now Chase) wins the all-time award for being the biggest assholes in direct mail. They have sent me more direct mail than any other company. Initially, I contacted individual mortgage agents and brokerage branches to try and get them to stop sending me mortgage solicitations. Most brokers didn’t have a clue and told me there was nothing they could do about it. So I contacted their corporate customer relations department. Initially, they were helpful. Send me samples of the solicitations they said and we will get everyone to stop. They didn’t stop. So I contacted them again. Again I sent them copies of what I was receiving. After the third go-around, they changed their tune and claimed that they could send me anything they wanted, it was their legal right. I sent them the full analysis of the law on direct mail, and they responded that they still believed they had the right to send me whatever they wanted. Clearly, they don’t have a mechanism internally to put someone on a do-not-mail list that all brokers will adhere to, so their solution is to claim they don’t have to stop. I was so frustrated with them I created an anti-tribute site to them. I found many others who are very unhappy with WaMu. They are a horrible company!